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International Voice Process

2 weeks ago

Perungudi Chennai Tamil Nadu, India ACSASS Full time

**Job Title**:
**Key Responsibilities**
- Provide accurate and timely resolutions to customer queries and concerns
- Utilize knowledge bases, FAQs, and other resources to address customer inquiries
- Escalate complex issues to senior team members or supervisors as needed
- Maintain accurate records of customer interactions using CRM software or other tools
- Collaborate with internal teams, such as sales, marketing, and product development, to resolve customer issues and improve processes
- Stay up-to-date with product knowledge, industry trends, and company policies to provide informed support
- Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and quality scores

**Job Details**
- **Location**: Perungudi
- **Timings**: 8:00 PM - 5:30 AM (night shift)
- **Training Period**: 7 days
- **Training Location**: Perungudi office

**Requirements**:

- Fluency in English (written and verbal)
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong customer service and conflict resolution skills
- Proficiency in CRM software, Microsoft Office, and other productivity tools
- High school diploma or equivalent required; degree preferred
- 0-2 years of experience in customer service, preferably in an international voice process environment
- Ability to work in a 24/7 environment, including night shifts, weekends, and holidays

**Preferred Qualifications**
- Experience working with international clients or in a global customer service environment
- Knowledge of foreign languages
- Certification in customer service or a related field (e.g., ICMI, HDI)

**What We Offer**
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

**Job Types**: Full-time, Fresher

**Benefits**:

- Food provided
- Health insurance
- Paid sick time

Schedule:

- Fixed shift
- Monday to Friday
- Night shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person