Customer Support

1 day ago

Chennai Tamil Nadu, India TVS ELECTRONICS LIMITED Full time

Greetings from **TVS Electronics**,

We are looking for a proactive and customer-focused Technical Support Executive - Online Support to join our team in Chennai.

The role involves providing online technical assistance and resolving customer issues related to our label printers and thermal printers.

**NOTE**:Fluency in **Hindi** and **Tamil** is mandatory. should have basic knowledge about **label printers**and **thermal printers.**

**Key Responsibilities**:

- Provide online support to customers for label and thermal printer-related queries.
- Maintain and update customer interaction and support data in Excel.
- Handle customer escalations effectively and ensure timely resolution.
- Coordinate with internal teams for product-related issues or escalated cases.
- Ensure customer satisfaction by delivering prompt and professional support.
- Attend product training sessions to stay updated on technical specifications.

**Requirements**:

- Fluency in Hindi and Tamil is mandatory.
- Strong communication and interpersonal skills.
- Basic computer knowledge and proficiency in Excel.
- Ability to manage customers calmly and professionally.
- Educational qualification: Any

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Provident Fund

Application Question(s):

- Do you have experience into product line like printers, scanners ?
- What is your current and expected CTC ?

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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