
Client Relations Executive
3 days ago
**Responsibilities**:
- Act as the primary point of contact for client inquiries and concerns.
- Build and maintain strong, long-term relationships with clients.
- Communicate effectively with clients to understand their needs and ensure they are met.
- Provide product/service information, address queries, and resolve complaints in a timely manner.
- Monitor client satisfaction and seek continuous feedback for improvement.
- Coordinate with internal teams (sales, marketing, product, etc.) to ensure seamless client service.
- Prepare regular client reports and performance updates.
- Ensure accurate documentation of client interactions and transactions.
- Proactively suggest solutions and improvements to meet clients’ needs.
- Assist with onboarding of new clients and provide training when necessary.
- Stay updated on industry trends and best practices to offer exceptional service.
**Qualifications**:
- Proven experience in a Client Relations, Customer Service, or similar role.
- Strong proficiency in English (both verbal and written communication).
Schedule:
- Monday to Friday
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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