Support Helpdesk

4 days ago

Noida Uttar Pradesh, India Cevious Technologies Full time

**Job Summary**:
**Key Responsibilities**:

- Raise support tickets based on client issues and follow up until resolution.
- Assign tasks to the respective team members or departments.
- Make regular feedback or follow-up calls to clients regarding their issues.
- Maintain proper records of support requests and resolutions.
- Ensure timely updates to clients regarding the status of their issues.
- Coordinate internally with different departments to ensure smooth handling of tasks.
- Maintain reports and logs in Excel or Google Sheets.
- Identify repeated issues and escalate them to senior management.
- Ensure high client satisfaction through prompt and clear communication.
- Support the team in managing SLAs and service timelines.

**Requirements**:

- Minimum 1 year of experience in support, coordination, or operations role.
- Good communication skills (verbal & written).
- Basic knowledge of Microsoft Excel or Google Sheets.
- Ability to multitask and prioritize tasks efficiently.
- Strong organizational and follow-up skills.
- Customer-oriented attitude with problem-solving ability.

**Preferred Skills**:

- Experience with ticketing systems
- Knowledge of service workflows and basic reporting
- Experience in client handling or support coordination

Shift:

- Day shift

Work Location: In person

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