Customer Success Associate- Fresher

7 days ago

Noida Uttar Pradesh, India Trackier Full time

At Trackier, we’re building SaaS (software as a service) products that are used in more than 20+ countries across the world. Over the last 8 years, Trackier has helped create industry standards in Performance Marketing and Mobile Marketing products and have helped brands grow their website conversions through partners by our suite of products across Performance, eCommerce, Mobile.

Trackier is Customisable Performance Marketing Software used by Ad Networks, Agencies and Advertisers to manage publisher relations. The Trackier Performance Marketing Platform enables you to create, automate, measure, and optimize all of your marketing Campaigns, Publishers, and advertisers, creatives and conversions in one place.

**Responsibilities**:

- Manage the porfolio of SMB & handle mid size accounts
- Be responsible for the management of a customer portfolio across the entire lifecycle
- Own the success of your portfolio customers on Trackier
- Help build loyalty by creating an excellent relationship with the customers
- Working closely with the sales teams, undertake operational and methodological training for your accounts
- Support clients in creating and implementing Performance based campaign and Optimization of Traffic
- Resolve any issues and problems faced by customers and manage complaints in order to maintain trust
- Serve as the link of communication between key customers and internal teams
- Analyze and identify new areas for optimization following data analysis. Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer & business challenges and industry trends
- Maximise your portfolio’s expansion while minimising churn and contraction
- Familiarity with APIs and experience using tools like Postman
- Familiarity with google products like GTM, google ads, Google analytics

**Requirements**:

- Knowledge of SAAS based products.
- B.Tech or higher educational qualification, with prior experience as a Customer Success Associate—either through a full-time role (minimum 6 months) or a relevant internship
- Basic knowledge of HTML, CSS, and JavaScript and how the SaaS works
- Knowledge of overall marketing and advertising tech, digital marketing is an added advantage
- Experience in working with SaaS, e-commerce, travel, or media companies is a plus
- Ability to work trade shows and conferences with the potential to travel
- Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
- Excellent interpersonal skills to strike a connect with diverse people across the globe
- Extraordinary interpersonal communication and presentation skills

**Benefits**
- Medical Insurance.
- 5 days working culture.
- Best in industry salary structure.
- Sponsored trips.

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