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Customer Success Associate

3 weeks ago

Noida Uttar Pradesh, India FK Sports Full time

**Job description**

**What you'll do**

**Customer Focus**
- Handling all the customers and guiding them about FKsport as a brand and its products.
- Build sustainable relationships and engage customers by taking the extra effort.
- Being dedicated to customer satisfaction and resolving any concerns that the customer has.
- Identify customers' needs, clarify information, research every issue, and provide solutions.

**Building Relationship**
- Connect with the customers through E-Mail / Chat to provide the best possible resolution.
- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions.
- Take a customer-focused approach to handle complaints and escalations.

**Achieving customer satisfaction**
- Coordination with customers for any queries faced by them and solving the same.
- Ensure that all written communication is carried out as per the customer care procedures and company policies.
- Keep records of all conversations in our database in a comprehensible way.

**Who can apply**
- Bachelor's degree with 1 year Experience in customer service.
- Experience in E-commerce platforms (ebay,amazon etc) will be an added advantage.
- Excellent communication skills,clear and concise written communication with good command over grammar.

**Location**:

- Work from Office at Noida sector 62

**Shift timings:

- **
- Day shift (1pm to 10pm)
- 6 days working
- Sunday fixed off

Be part of the team that values your talent and is committed to your success.
- CANDIDATES WORKING IN TECH MAHINDRA AND TELEPERFORMANCE OR STARTEK ARE MOST WELOCMED TO APPLY.

Pay: ₹200,000.00 - ₹400,000.00 per year

Schedule:

- UK shift

Supplemental Pay:

- Overtime pay
- Shift allowance

**Experience**:

- total: 1 year (preferred)

**Location**:

- Noida Sector 62, Noida, Uttar Pradesh (preferred)

Work Location: In person

Expected Start Date: 15/12/2024

Pay: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- UK shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- E-Commerce: 1 year (required)
- international chat process: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7080627223
Application Deadline: 15/12/2024
Expected Start Date: 20/12/2024