Customer Care Rep

2 weeks ago

Mumbai, India NCR Atleos Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

**Responsibilities**:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.- Responding promptly to OTC support call.- Acknowledging and resolving customer complaints timely.- Communicating with customers through various channels.- Knowing our products inside and out so that you can answer questions.- Taking prompt action on customer query & the incidents as per standard process.- Keeping records of customer interactions, transactions, comments and complaints as per standard process- Communicating and coordinating with colleagues as necessary.- Ensure to follow all compliances related to work flow.- Providing feedback on the efficiency of the customer service process.- Ensure customer satisfaction and provide professional customer support.

**Requirements**:
- Any Graduate / Post Graduate or any certification related to technical field- Good communication skills - English and Hindi is MUST (Tamil will be added advantage)- Experience in OTC will add more value.- Understanding of various MS & Vendors operations, ATM & recyclers error codes will be added advantage.- Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)-
- Good organizational skills and able to work well independently and within the team- Should be able to interact with Bank’s and service providers.- Analytical skills on chronical events.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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