Customer Care Rep

5 days ago

Mumbai, India NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job title: - Customer care representative.

Job Location: - Mumbai, Maharashtra.

Position Summary/Scope of the role/product domain:
NCR provides top-quality Managed Service solutions to central banks in India, including ATM Incident Management, Cash replenishment, EJ & Reconciliation, and other peripheral services. As a Helpdesk representative for ATM Incident Management, your primary responsibility is to monitor and resolve incidents within the specified timeframe, ensuring high ATM uptime and acting as a single point of contact for customers with Incident Management Services.

Key Responsibilities:

- Monitor ATM networks for NCR's customers through NCR in-house Incident Management systems and tools.
- Determine priority based on problem information and documented guidelines and use tools to access customer equipment to diagnose and resolve customer problems remotely
- Managing the inbound volume of voice and mail requests from MS customers and channel partners and assisting in providing accurate and complete information.
- Escalate customer problems internally and externally, according to defined escalation paths.
- Consistent and effective follow-up mechanism with various contracted vendors/channel partners of NCR to be followed to ensure timely resolution of incidents.
- Requires rotation in work hours involving weekends, holidays or extended hours.

Mandatory:
_education qualifications, years of experience, relevant years of experience, mandatory technical skill sets_
- Graduate / High School / HSC or Diploma (from any stream).
- 0-1 years related experience. Preferably from the ATM industry (Banking/ATM MSP).
- Basic understanding of ATM fault Management & call management procedures.
- Basic PC/Microsoft Office skills and telephone skills.
- Good Soft skills & Interpersonal skills (verbal & written) is a must.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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