Tts Nam Operations Officer

Business/ Department_

**This is a Night Shift Role.**

**Business/ Department Objectives**:
Team will be responsible for providing Trade processing support for Trade Ops involving the processing of Trade Finance products related to Documentary Credits including document scrutiny, Documentary Collections, Payments with an understanding of underlying Trade documentation, Fund Transfer, and SWIFTS.

**Core**Responsibilities**:
1. Team Member role
2. Risk and Control
3. Support / participate in PVT / Sanity Testing, new projects/migrations and ensure smooth cut over with minimized risks - internal and external.

4. Accurate Transaction processing

5. Adherence to Policies and guidelines

6. KPI target

**Day-to-Day**Responsibilities**:
1. Processing of day-to-day transactions as per local operating procedures with accuracy.
3. Delivers as per Service Level Agreement at all times. Ensure service quality is maintained
4. Understand customer requirements.
5. Meet required productivity metrics set for the team and KPI
6. Ensure tracking, accurate and timely resolutions of issues and exception raised
7. Client inquiries are investigated and responded appropriately
8. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
9. Perform control related activities to mitigate risk.
10. Adhering to the latest compliance policies and AML guidelines
11. Sound MS Excel operations and accounting skills
12. Flexible working hours / days, as per country requirements
14. Completes daily tasks within the normal working day parameters and keeps overtime to a minimum

15. Idea generation on process improvement by simplification, elimination, and standardization

16. FPA Tracking and Training

17. Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery

18. Give suggestions or participate in process improvements and cost improvement initiatives

19. Motivate the team towards the business objective

**Key Deliverables**:
1. Processing of day-to-day transactions as per local operating procedures.
2. Ensure service quality is maintained
3. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
4. Perform PVT of processes
5. Works to a “right-first time” principle and highlights exceptions appropriately.

**QUALIFICATIONS**

Required

**Education**:
Bachelor's degree (commerce/science stream preferred), First class or above or Master’s degree (preferably Finance)

**Experience**:
3-4 years of relevant experience in Trade Services / Trade Finance

Previous experience in managing Document checking and LC products
Previous experience in handling payments would be an added advantage
Clear Oral and Written Communication, Good Knowledge in Excel

**Core Skills**:
1. Ability to execute and exceed both internal and customer expectations in a team-oriented Operations environment
2. Ability to work as a team with offsite partners.
3. Consistent ability to adapt to process changes quickly and accurately
4. Strong attention to detail is required to ensure the data privacy of our client information

5. Strong excel, word and presentation skill set
- Certifications: _CDCS(Preferably)

**Process Specific**:
1. Experience in LC Issuance & Advising/Confirmation

2. Experience in SBLC Issuance & Payments

3. Experience in SBLC advising & Payments

**Competencies**:
1. Working knowledge of URDG, UCP, ISBP, URR
2. Information must be expressed coherently and accurately to key people in a timely manner.
3. Confidence, self-motivation, and plenty of initiative
4. Strong sense of ownership and accountability for work
5. Ability to build working relationships with stakeholders
6. Good oral and written communication skills
7. Ability to work in team environment with enthusiasm and strong desire to work in operations
8. Basic Accountancy knowledge**Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Cash Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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