Officer, Tts Operations

57 minutes ago

Chennai, India Citi Full time

**Job Purpose**: The main purpose of the Trade Service Professional’s role is to provide a tailored top quality service to Citi’s India clients supporting the expansion of the Trade business across the Financial Institutions and Corporate portfolios. **Key Responsibilities**: - Work in partnership with Implementations; Sales; Product and Technical Partners for New Client on-boarding - Work with product and sales teams to address and resolve customer issues efficiently - Communicate discrepancies in trade documentation promptly and handhold transactions to ensure that the same are processed on a timely basis. - Maintain regular proactive calls with managed clients across the Corporate, CCB and GCG portfolios for India Trade Operation. - Maintain day to day control and measurement of processing performed by Trade Service Centre in relation to the end to end processing of transactions for managed clients across the Corporate and FI portfolios. - Root cause analysis to be performed on all inquiries and investigations for managed clients and to determine how we can further reduce the number of routine queries via automation and process enhancements. - Quarterly Client Service Reviews for Trade services with focus on individual client scorecards. - Focus on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STP. - Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams. - Work with product and sales teams to address and resolve **_ Skills_** - Excellent written and verbal communication skills - Ability to prioritize and organize own workload. - Excellent customer service skills - Assertive & strong teamwork/interpersonal - Multi-tasking a must requirement **_ Education_** - Bachelor’s degree with 5-6 years of experience in Trade Operations/ Services. OR - Post Graduate (preferably Finance) with 2-3 years of experience in Trade Operations/ Services. - **Job Family Group**: Risk Management - **Job Family**: Operational Risk - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

  • C12 -tts Sanctions Operations

    1 week ago

    Chennai, India Citi Full time

    **Responsibilities**: - Managing Day to Day Sanctions Operations across TTS products. - People Management & Risk management. - Ensure adherence to policies. - Provide expert transaction input for deliverables from internal and external clients and vendors. - Contribute to special projects and provide feedback for all project related activities as directed -...

  • Assistant Vice President, TTS Sanctions Operations

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewWhether you're at the start of your career or looking to discover...

  • Sanctions Officer

    5 days ago

    Chennai, Tamil Nadu, India Citi Full time

    **Excited to grow your career?** Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with...

  • Chief Technology Officer

    2 weeks ago

    Chennai, Tamil Nadu, India Zudu AI Full time ₹ 12,00,000 - ₹ 30,00,000 per year

    About Zudu AIZudu AI is transforming traditional call centers with human-like AI voice agents that automate millions of customer interactions in 70+ languages. We integrate deeply with CPaaS, CRM, and BPO ecosystems to help enterprises scale customer experience, cut operational costs, and achieve compliance at a global scale.As an early-stage startup with...

  • Cash and Trade Solution Sales, Avp

    5 days ago

    Chennai, Tamil Nadu, India Citi Full time

    **Responsibilities**: - Manage a portfolio of Top Tier Local Corporates and Global Subsidiaries and be responsible for TTS sales origination, cross-sell and retention across the portfolio - Originate new TTS sales for clients, cross-selling TTS products and services to deepen wallet penetration, revenue realization and expansion, and driving customer...

  • Tts Nam Operations

    1 week ago

    Chennai, India Citi Full time

    Business/ Department_ - Objectives:_ - Core Responsibilities:_ 1. Team Management 2. Client Management 3. Risk and Control 4. Revenue and Cost management 5. Migration and Project management - Day-to-Day Responsibilities:_ **1. Processing standard** a. Ensure process delivery as per Service Level Agreement at all times. Ensure service quality is maintained b....

  • Avp -selenium & Cucumber Testing

    2 weeks ago

    Chennai, India Citi Full time

    **Responsibilities**: - Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality - Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems - Ensure essential procedures are...

  • Front Office Executive

    5 days ago

    Chennai, India Alampara Hotel and Resort Pvt Ltd Full time

    **Company Profile-** Alampara Hotel and Resorts Pvt Ltd comes under TT Group of companies. It's a lake view resort spread in 5 acre of land in Kottaikadu Village. We provide luxurious tent facility with a multi-cuisine restaurant which is unique in it's own. **Job Profile-** - Greeting guests - Maintaining guest log book - Guiding guest related to their...

  • Board & Governance Coordinator

    1 week ago

    Chennai, Tamil Nadu, India NKT Operations Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Board & Governance CoordinatorCoordinate board operations with precision and integrityDo you want to be part of a global organization that supports the green transition? At NKT, we are looking for a detail-oriented and motivated Board & Governance Coordinator to support our Board Office & Corporate Law team. This is a unique opportunity to contribute to the...

  • Back Office Operations

    1 week ago

    Chennai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Back Office Operations Rep **What You'll Bring**: Job Description - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify &...