Nam Card Operations

3 days ago

Chennai, India Citi Full time

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities**: - Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients - Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales - Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries - Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed - Support expansive and diverse array of products and services - Assist with ongoing Lean and process improvement projects - Resolve complex problems based on best practice/precedence, escalating as needed **Qualifications**: - 2-4 years of relevant experience - Proficient in Microsoft Office - Comprehensive knowledge of Dispute process - Ability to work occasional weekends to support Pega releases and COB testing - Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s) - Demonstrated analytical skills and mathematical knowledge - Consistently demonstrates clear and concise written and verbal communication skills **Education**: - 15 to 16 years of regular graduation - High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Operations - Core - **Job Family**: Operations Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

  • Nam Card Operations

    1 week ago

    Chennai, Tamil Nadu, India Citi Full time

    The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...

  • Am Card Operations

    3 days ago

    Chennai, Tamil Nadu, India HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Am Card Operations and Ul

    1 week ago

    Chennai, India HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Proposal Coordinator

    17 hours ago

    Chennai, Tamil Nadu, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    **Description** **Business Information**: The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has...

  • Manager - Area Sales, POS & CBSF

    3 weeks ago

    Chennai, India SBI Card Full time

    About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the...

  • Manager - Area Sales, POS & CBSF

    2 weeks ago

    Chennai, Tamil Nadu, India SBI Card Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the companySBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the...

  • Manager - Operations (G Card Holder)

    3 weeks ago

    Chennai, India La Freightlift Pvt Ltd Full time

    Job Title: Manager - Operations (G Card Holder) Company: LA Freightlift Location: Alandur, Chennai Experience: 10+ years Job Type: Full-time Immediate Joiner Preferred Job Summary: We're seeking an experienced Manager - Operations with a valid G Card to lead our import and export operations team. The ideal candidate will have strong experience in air and sea...

  • Manager - Operations (G Card Holder)

    2 weeks ago

    Chennai, Tamil Nadu, India La Freightlift Pvt Ltd Full time ₹ 1,80,000 - ₹ 4,80,000 per year

    Job Title: Manager - Operations (G Card Holder)Company: LA FreightliftLocation: Alandur, ChennaiExperience: 10+ yearsJob Type: Full-timeImmediate Joiner PreferredJob Summary:We're seeking an experienced Manager - Operations with a valid G Card to lead our import and export operations team. The ideal candidate will have strong experience in air and sea...

  • Machinery Operator

    4 days ago

    Kelambakkam, Chennai, Tamil Nadu, India Mobismart Card Technology (P) Ltd Full time

    **About Company**: Mobismart is a complete, end-to-end smart card solutions provider for the banking, retail, healthcare and telecom industries. Our efficiency, excellence and ethics make us an ideal choice for clients who require smart, secure solutions. Mobismart produces magnetic striped cards and smart cards, where the security element can have a...

  • Manager - Area Sales, POS & CBSF

    3 weeks ago

    Chennai, India SBI Card Full time

    Job Description Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in...