Process Trainer

56 minutes ago


Rajarhat Kolkata West Bengal, India CAREER POINT Full time

Greetings of the Day

Complete WFO hiring.

*Tech Mahindra LTD_ Kolkata _ Hiring for Process Trainer in E Commerce Domain*

Job Responsibilities
- Ensure successful execution of training needs
- Measure program training effectiveness
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process/soft skill/up-skilling training
- Open to Work in 24X7, 6 days working Rotational
- Min Graduate (Any) mandate
- Overall, 3 years’ experience & 1 Year as a Trainer from a BPO Non-Telecom/ Ecommerce process. (Mandate)
- Strong understanding of and experience in product training in domestic / International BPO domain
- Looking for immediate joiner (will add to advantage)

Salary
- Best in Industry

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Rajarhat, Kolkata - 700135, West Bengal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you join immediately?
- Do you have minimum one year experience as a process trainer in any bpo?

**Experience**:

- Training & development: 1 year (required)

**Speak with the employer**
+91 9748136883


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