Customer Care Executive

1 day ago

Mohali, India Medivisual Healthworld Full time

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Care Representative. The primary responsibility of this role is to provide prompt and effective resolution to customer queries, ensuring their satisfaction and fostering positive relationships with our brand.

**Responsibilities**:

- Attend to customer calls and messages received through various communication channels promptly and professionally.
- Engage with customers on social media platforms, including monitoring and responding to comments and messages in a timely manner.
- Provide accurate and comprehensive information to customers regarding product features, services, policies, and promotions.
- Resolve customer complaints, issues, and inquiries by investigating the root cause and offering appropriate solutions or escalating to the relevant department if needed.

Qualifications and Skills:

- Minimum of 1 year of experience in a similar customer care role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with a strong command of the English language.

**Salary**: ₹10,427.18 - ₹28,640.23 per month

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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