Customer Support(Chat Process)

7 days ago


Gurugram Haryana, India Bridgexcel innovations pvt ltd Full time

**Job Title: Customer Support Executive - Chat Process**

Location: Gurugram

Joining: Immediate Joiner Preferred

**Job Summary**:
**Key Responsibilities**:

- Understand customer concerns and provide accurate, valid, and complete information.
- Maintain customer satisfaction by providing timely resolutions to complaints and queries.
- Coordinate with internal departments to ensure smooth resolution of issues.
- Maintain records of customer interactions and update the database regularly.
- Ensure adherence to quality, compliance, and process guidelines.

**Key Requirements**:

- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and ability to handle pressure.
- Familiarity with CRM tools and customer service software is a plus.
- Good typing speed and attention to detail.
- Willing to work in rotational shifts, including weekends (if applicable).

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

**Speak with the employer**
+91 99588 31362


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