
Customer Support(Chat Process)
2 weeks ago
**Job Title: Customer Support Executive - Chat Process**
Location: Gurugram
Joining: Immediate Joiner Preferred
**Job Summary**:
**Key Responsibilities**:
- Understand customer concerns and provide accurate, valid, and complete information.
- Maintain customer satisfaction by providing timely resolutions to complaints and queries.
- Coordinate with internal departments to ensure smooth resolution of issues.
- Maintain records of customer interactions and update the database regularly.
- Ensure adherence to quality, compliance, and process guidelines.
**Key Requirements**:
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and ability to handle pressure.
- Familiarity with CRM tools and customer service software is a plus.
- Good typing speed and attention to detail.
- Willing to work in rotational shifts, including weekends (if applicable).
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
**Speak with the employer**
+91 99588 31362
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