Chat Support Executive
1 day ago
**Job Title**: Chat Support Executive - Night Shift
**Company**: Servicensure Technologies
**Location**: Gurugram (On-site)
**Shift Timing**: 9:00 PM - 6:00 AM
**About the Role**:
**Key Responsibilities**:
- Resolve customer queries efficiently while maintaining a professional tone.
- Document all customer interactions and follow up on pending issues.
- Collaborate with internal teams to ensure quick issue resolution.
- Maintain high standards of **customer satisfaction and service quality.**:
- Adhere to company communication policies and confidentiality guidelines.
**Required Skills & Experience**:
- 1-2 years of experience in **customer support or chat process (international preferred).**:
- Excellent **written English communication skills** and typing speed.
- Strong problem-solving ability and customer handling skills.
- Comfortable working in a **night shift** environment.
- Knowledge of CRM tools or ticketing systems is an added advantage.
Pay: ₹20,000.00 - ₹22,000.00 per month
Work Location: In person
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