Sales Support Executive

1 day ago

Kochi Kerala, India ONLILO TECHNOLOGIES LLP Full time

**Job Overview**:
You will be supporting customers primarily in Australia and New Zealand, so high-level written English fluency is essential. You must also be available to work during Australian business hours.

**Key Responsibilities**:

- Log all interactions and responses clearly and promptly in **Salesforce CRM**.
- Escalate technical or pricing-related queries to the appropriate BDMs (Business Development Managers).
- Track and manage new project leads from assigned sources and maintain Salesforce records for accounts, contacts, and opportunities.
- Ensure consistent, high-quality CRM data entry and categorization.
- Collaborate with the sales team to support internal sales workflows and assist with reporting and other support tasks.

**Required Skills & Experience**:

- Minimum 2 years’ experience in **sales support**, **CRM-based admin**, or **inside sales** roles.
- **Salesforce CRM proficiency** is **mandatory**.
- Strong command of **written English** — grammar, tone, and clarity must be professional and error-free.
- Comfortable using tools such as **Outlook**, **WhatsApp Web/Desktop**, and Excel or similar tools.
- Able to manage large volumes of data with **accuracy and attention to detail**.
- Familiarity with **sales cycles**, quoting, and follow-up processes.
- Self-motivated and **comfortable working independently**.
- Extremely well-organized, process-driven, and reliable.
- Able to **work during Australian business hours** (AEST/AEDT) and support customers from Australia and New Zealand.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid time off

Schedule:

- Day shift

Application Question(s):

- What is your current CTC (Cost to Company) per annum?
- Are you able to work full-time from our Cochin office during Australian business hours (AEST/AEDT)?

**Education**:

- Bachelor's (preferred)

**Experience**:

- sales support: 2 years (required)
- Salesforce CRM: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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