Carrier Onboarding Coordinator

**Why project44?**

At project44, **we believe in better.**

We challenge the status quo because we know a better supply chain isn't just possible—it's essential. Better for our customers. Better for their business. Better for the world.

Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose.

If you're driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team - we should talk.

Job description

We are looking for a Carrier Onboarding Coordinator to help build out our network of carriers In this role, you will grow and scale the project44 carrier network with a strong focus on truckload carriers.

**Key Accountabilities**:

- Own and manage internal workflows to ensure efficient onboarding of carriers into the project44 network
- Diagnose, troubleshoot, and test carriers' connections to resolve any incidents that may impact their performance metrics
- Lead carrier/capacity provider/vendor meetings and collaborate with internal stakeholders (Customer Success Managers, Professional Services Managers, Engineering, etc.) to reduce time to go-live and increase satisfaction for project44 customers and carriers
- Proactively report and/or escalate risks to project leadership

**Requirements & Preferred Skills**:

- Fluency in verbal & written Polish and German or Spanish languages are required, any other language is a strong advantage
- Ideally previous experience in a client-facing or similar positions
- Knowledge of Supply Chain/Logistics/Transportation operations, Carrier Relations, Carrier Procurement preferred, but not required
- Excellent problem-solving and communication skills
- Quick learner, especially around industry knowledge and for technology
- Experience with Freshdesk/Zendesk and tools like Postman/Observe is a plus
- Passion for carrier/customer satisfaction and operational excellence
- Ability to be strategic and roll up your sleeves to accomplish what needs to be done, collaborating with other teams if needed

**In-office Commitment**:This position requires a commitment to contribute to our collaborative culture by working **in-office Tuesdays, Wednesdays, Thursdays** weekly.

**Diversity & Inclusion**

At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We're focused on creating a company where all team members can bring their authentic selves to work every day.

We're building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

**About project44**

Since 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we've created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world's leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.