Dgm- Service

The Zonal Head
- Service will be responsible for Performance of the Zone through the State Heads and the State operations team. The role will involve close & regular interactions with Customers at decision making level, ensuring Customer SLA’s, Operational efficiency, revenue & profitability targets are all managed optimally.
- Integrity & Safety: - o Drive Safety & Integrity behavior (Including ethics and compliance) across the DU Service team in the region.
- Be a role model and communicate to them and ensure better compliance.
- Make State leads & ASM accountable for better compliance and zero accidents Analyzing and fixing issues/bugs from development, production, field using PSP.
- Financial Goals: - o Deliver on financial metrics: Growth, Revenue, OPEX & working capital.
- Deliver on Material consumption, cost reduction targets.
- Timely submission of invoices and collection of payments to meet the DSO target.
- Continuous Improvement / Operations efficiency improvement: - o Be a role model to lead the Vontier business system, tools for continuous improvements and problem solving.
- Drive productivity on manpower utilization, material cost and material usage year over year. Improve First time fix.
- Collaborate with Repair centers / Supply Chain / WH teams for spares availability and replenishment - Provide timely MIS and report to HO on KPI’s for the Zone / States.
- Customer satisfaction and Relationship management
- Deliver on Customer complaint call closure SLA’s and KPI’s.
- Track performance via monthly tracker and Daily Management
- Manage key customer level strategically by regular visiting in state and divisional level.
- Propose initiatives and drive improvements to resolve issues.
- People Management
- Responsible to develop state managers for continues succession pipeline.
- Ensure 100% Performance measurement metrics across states.
- Continuous improvement in employee engagement.
- Manage Off Role Field Staff through regular engagement
- Customer focused individual with experience of managing demanding customers in a customer focused organization
- Minimum 15 - 20 years’ experience
- Excellent people management skills to motivate a diverse team of individuals from Technical, Commercial, & Service
- Experience in having managed a State / Region
- Analytical mindset to enable a focused and proved approach to problem solving
- Field service operations experience - desirable
- Qualification BE / MBA or equivalent

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.

Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our five operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, and Hennessy Industries—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and corporate responsibility. Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.