Cse (Customer Support Executive)

7 days ago


Jayanagar Bengaluru Karnataka, India Raika Photography Full time

Raika Photography is seeking a dedicated and organized **Customer Support Executive** to manage after-sales service operations. This role involves coordinating with customers and internal teams to ensure timely and high-quality delivery of photos, videos, and albums, while maintaining excellent customer satisfaction.

**Key Responsibilities**:

- **Customer Coordination**:

- Communicate with customers to assist in photo and video selection.
- Provide updates on the progress of their orders and address queries promptly.
- **Internal Team Collaboration**:

- Liaise with photographers, editors, and the album design team to meet deadlines.
- Ensure smooth handover of customer requirements to the editing and album teams.
- **Order Management**:

- Track the status of photo editing, video editing, and album creation.
- Monitor project timelines and take proactive steps to avoid delays.
- **Delivery Management**:

- Organize and oversee the timely delivery of finalized work to customers.
- Ensure customer satisfaction through effective follow-up and quality checks.
- **Customer Satisfaction**:

- Act as the primary point of contact for customer feedback and concerns.
- Address complaints efficiently, aiming to exceed customer expectations.

**Qualifications and Skills**:

- Bachelor’s degree or equivalent experience in customer service or a related field.
- Proven experience in customer support, preferably in photography or a creative industry.
- Strong communication skills in English and Kannada.
- Excellent organizational and time management skills.
- Ability to multitask and coordinate with cross-functional teams.
- Proficiency in MS Office and familiarity with basic project management tools.
- Customer-oriented mindset with problem-solving capabilities.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Commission pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9739479127



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