
Customer Support Executive
4 days ago
**Urgent Hiring || Customer Support Executive || bangalore**
Profile:
- Customer Support Executive
Experience:
- Min 1 Year
CTC:
- Upto 4.2 LPA (Depend on the interview)
Location:
- Bangalore
Working Days:
- 6 Days
**Key Responsibilities**:
- Issue Resolution: Investigating and resolving customer complaints or problems, which may involve troubleshooting technical issues, escalating complex cases to relevant departments, or processing returns/exchanges.
- Maintaining Records: Documenting customer interactions, feedback, and resolutions in a CRM (Customer Relationship Management) system.
- Product Knowledge: Developing and maintaining in-depth knowledge of the company's offerings to effectively assist customers.
- Feedback Collection: Gathering customer feedback to help improve products, services, and overall customer experience.
- Building Relationships: Fostering positive customer relationships through professional and empathetic communication.
**Essential Skills**:
- Communication Skills: Excellent verbal and written communication, active listening, and the ability to articulate information clearly and concisely.
- Problem-Solving Skills: The ability to analyse situations, identify root causes of problems, and develop effective solutions.
- Empathy and Patience: Understanding and relating to customer concerns, even when they are frustrated, and maintaining a calm demeanour.
- Interpersonal Skills: Building rapport with customers and colleagues.
- Technical Proficiency: Familiarity with CRM software, communication tools, and basic computer skills.
- Adaptability: The ability to handle diverse customer needs and adapt to changing policies or procedures.
**Job Types**: Full-time, Permanent
Pay: Up to ₹420,000.00 per year
**Benefits**:
- Provident Fund
Application Question(s):
- What Is Your Current Ctc ?
- What Is your Expected Ctc ?
- What Is Your Notice Period ?
- Are You Comfortable With Bangalore (Amruthnagar)
**Experience**:
- Customer support: 1 year (required)
- Technical support: 1 year (required)
Work Location: In person
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