Customer Support Executive

12 hours ago

Bengaluru Karnataka, India Buyhatke Full time

**Job Title: Customer Support Executive**

**Location**: On-Site (Bangalore)

**Employment Type**: Full-time/Intern

**Salary Range**:20K to 25K INR

**About OnRamp.Money**:
OnRamp.Money is a leading provider of fiat-to-crypto and crypto-to-fiat solutions, enabling

seamless transactions for Web3 companies. We work with wallets, DApps, and exchanges,

making crypto accessibility easier for users worldwide. Currently operating in 14 countries, we are rapidly expanding and looking for talented individuals to join our team.

We are seeking a highly motivated and customer-focused individual to join our Customer

Support team. As a Customer Support Executive, you will be responsible for assisting users with their queries, resolving issues efficiently, and ensuring a seamless experience for our

customers. Freshers with a strong willingness to build a career in customer support are encouraged to apply While a Web3 background is preferred, it is not mandatory.

**Key Responsibilities**:
responses.
- Maintain a deep understanding of OnRamp.Money’s products and services to assist

customers effectively.
- Collaborate with internal teams to escalate and resolve complex issues.
- Provide clear and detailed documentation of customer interactions and resolutions.
- Work towards improving customer satisfaction and retention through proactive

engagement.
- Stay updated with industry trends and company policies to provide accurate information.

**Requirements**:

- 0-6 months of customer support experience (freshers with excellent communication skills

are welcome).
- Strong verbal and written communication skills in English.
- Problem-solving skills with a proactive approach to customer issues.
- Ability to multitask and work in a fast-paced environment.
- Basic understanding of fintech or crypto (preferred but not required).
- Familiarity with customer support tools e.g.,Fresh desk is a plus.**Why Join Us?**
- Opportunity to work in a fast-growing Web3 fintech company.
- Exposure to the dynamic world of crypto and blockchain.
- Collaborative and inclusive work culture.
- Growth and learning opportunities in a rapidly expanding industry.

If you are passionate about customer service and looking to enhance your career in a dynamic and innovative environment, we’d love to hear from you

Pay: ₹25,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

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