Telecallers (Admissions)

7 days ago

Chettipalayam Coimbatore Tamil Nadu, India FIRE BIRD INSTITIUE OF RESEARCH MANAGEMENT Full time

**Job Description - Telecallers (Admissions)**

**Location**: Coimbatore, Tamil Nadu
**Institution**: Firebird Institute of Research in Management
**Compensation**: Competitive salary with attractive performance incentives
**Employment Type**: Full-time

**About Firebird Institute of Research in Management**

Firebird Institute of Research in Management is a leading B-School offering the **AICTE-approved PGDM Program** and an **International MBA in collaboration with Multimedia University, Malaysia**. With a strong industry interface and focus on experiential learning, Firebird is shaping future-ready managers and leaders.

**Position Overview**

We are looking for enthusiastic and persuasive **Telecallers (Admissions)** to join our admissions team. The role involves reaching out to prospective students, providing information about the PGDM program, handling queries, and assisting in the conversion of leads into admissions.

**Key Responsibilities**
- Make outbound calls to prospective students and parents to promote Firebird’s **PGDM Program**.
- Counsel students regarding program details, eligibility, specializations, career prospects, and admission procedures.
- Follow up on leads generated through marketing campaigns, events, and referrals.
- Maintain accurate records of calls, responses, and lead status in the CRM system.
- Coordinate with the admissions team to schedule counseling sessions, campus visits, and interviews.
- Achieve daily/weekly/monthly call targets and contribute to overall admission goals.
- Handle inbound queries from students and provide prompt, professional responses.
- Build rapport with prospective students to ensure a positive admission experience.

**Qualifications & Skills**
- Prior experience in **telecalling, counseling, or sales** (preferably in education) is an added advantage.
- Excellent communication skills in **English, Tamil, and Hindi** (multilingual preferred).
- Strong persuasive ability, listening skills, and student-centric approach.
- Ability to work with targets and handle high call volumes.
- Basic computer knowledge and familiarity with MS Office / CRM tools.

**Why Join Firebird?**
- Be part of a **leading B-School admissions team**.
- Attractive **salary + incentives for conversions**.
- Training and career growth opportunities within the admissions and marketing teams.
- Professional, collaborative, and student-focused work environment.

Pay: ₹16,000.00 - ₹18,000.00 per month

Work Location: In person

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