Hospital Front Office Billing Executive-op Bellandur

2 weeks ago

Bengaluru Karnataka, India Motherhood Women's & Child Care Hospital Full time

**Ensure all SOP’s are adhered to and we provide “Care like no other”.**
- Ensure efficient and friendly customer interaction.
- Proactively interacts & builds rapport with customers to ensure transparency with charges and a comfortable smooth discharge process.
- Ensure Billing team adheres to SoP’s and TAT’s.
- Adheres to Maker - Checker process for billing entries.
- Assist Billing executives when required; addresses and resolves customer complaints personally when team member requires assistance.
- Fast track discharges by coordinating with all concerned for room availability.
- Billing errors to be less than 95%; in case of error 100% reporting and correction of error; 100% accuracy in collection and handover of amount and reporting.
- TAT for IP bill preparation - 30 - 45 Minutes, coordination of all bills & pre-auth process with TPA without exception.
- Ensure Pre-auth approval for upcoming cases ( before patient admission)
- Responsible for IP revenue: Contributes to achievement of revenue target & to cost saving for the department.
- Follows up for Insurance settlement: handles billing recovery & periodically updates long stay intermediate provisional bill to TPA.
- Maintains individual TPA status regarding Bills Submitted, Payment Status & Outstandings.
- Daily reporting : Daily Collection Report, Daily Billing report, Discount Report & prepares Covering report for insurance claim, scan and submission.
- Query handling from TPA after submission; responsible for full settlement.
- Participates actively in finance audit annually.

Ä Consultant Relationship:

- Has a good relationship with consultants and works well with them.

Ä Responsible for Outstanding Service Experience Delivery:

- Ensures self and team is well-groomed as per standard; maintain discipline and decorum.
- Responsible for implementation of the Service Vision - ensures team delivers care like no other.
- Coordinates with related departments to ensure billing activities are conducted smoothly and discharges are on time.

Ä Team Management:

- Inspires & leads the team effectively; assigns tasks clearly & supports team to perform effortlessly.
- Conducts daily briefings, addresses process issues and ensures complaints are resolved.
- Creates and maintains cordial relationship within the unit and with other departments.
- Ensure Induction and training of team as per protocol.
- Prepares effective training modules, coaches on the job to enhance team skills.
- Develops competent 2nd line.
- Ensures retention of team.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Nursing: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

License/Certification:

- Nursing License (preferred)

Work Location: In person

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