Customer Relationship Associate

3 days ago

Lower Parel Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**About the role**

Museum Experience Associate is a staff member responsible for creating a positive and engaging environment for children and families visiting a children's museum. The primary role of an Experience Associate revolves around facilitating interactive, empathetic, thoughtful & joyful educational experiences for visitors, primarily children of various ages.

**Key Responsibilities**
- **Guest experience and visitor engagement service **_
- Be an ambassador for the comany; ensure that every guest's experience at company meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.
- Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs.
- Provide excellent guest service, and facilitate guests' experience and journey through a proactive and thoughtful interaction.
- Contribute to a positive, team-based, and guest-first-centric culture.
- Attend guest queries/complaints. Amicably resolve matters with dissatisfied guests.
- Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.
- Comfortably facilitate and manage exhibits spaces and components.
- Collect and communicate guests' feedback and suggestions.
- Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials.
- **Exhibit area & Knowledge **_
- Have an honest and comprehensive understanding of company philosophy and developmental, pedagogical, and other learning objectives
- Develop a deep understanding of the learning opportunities for each exhibit and entire gallery as well
- Understand and stay current with the exhibit and program initiatives
- Participate in training programs designed to enhance interaction with guests.
- Working collaboratively with other museum staff to ensure the smooth operation of the facility (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc.)
- Keeping the inventory records of consumables & props used in the exhibits
- Promoting museum memberships, special offers, and merchandise to visitors.

Schools, Events & Workshops
- Conducting scheduled educational programs, workshops, or demonstrations that align with the museum's mission and educational goals.
- Manage groups of children from schools, birthday parties and other special activities.

Pay: ₹35,000.00 - ₹40,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9920501044

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