Refund Executive

7 days ago

Chennai Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

**Experience**:1 Years to 3Years

**Shift**: Rotational Shift

**Week Off**: Rotational

**Key responsibilities**:

- **Refund Processing**: Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies.
- **Customer Interaction**: Engaging with customers seeking refunds, actively listening to their concerns, and providing clear explanations regarding refund policies.
- **Handling Frustrated Customers**:Identifying at-risk customers during refund requests, proactively reaching out to understand their dissatisfaction, and offering solutions to retain their business.
- **Retention Strategies**: Implementing targeted retention programs like loyalty offers, exclusive deals, or product upgrades to incentivize customers to stay.
- **Customer Feedback Analysis**: Analyzing customer feedback from refund interactions to identify trends and areas for improvement in products, services, or customer service processes. Data Management: Maintaining accurate records of refund requests, customer interactions, and key retention metrics within the CRM system.
- **Escalation Management**: Handling complex refund disputes or escalated customer issues, collaborating with relevant departments to find effective resolutions.

**Required Skills**:

- Excellent Communication Skills: Ability to clearly explain policies, address customer concerns, and build rapport with customers.
- Problem-Solving Skills: Identifying root causes of customer dissatisfaction and providing practical solutions to resolve issues.
- Customer Focus: Prioritizing customer satisfaction and actively seeking ways to exceed their expectations.
- Analytical Skills: Analyzing data to identify customer trends and patterns to inform retention strategies.
- CRM Proficiency: Expertise in using customer relationship management systems to track customer interactions and manage data effectively.

**Job Types**: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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