Refund & Customer Retention Executive

5 days ago

Chennai Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

Experience: 1 Year to 3Years

Type: Full Time

Shift: Rotational Shift

Week Off: Rotational

Location: Urapakkam,Chennai

Key responsibilities may include: Refund Processing

Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies.

Customer Interaction: Engaging with customers seeking refunds, actively listening to their concerns, and providing clear explanations regarding refund policies.

Handling Frustrated Customers: Identifying at-risk customers during refund requests, proactively reaching out to understand their dissatisfaction, and offering solutions to retain their business.

Retention Strategies: Implementing targeted retention programs like loyalty offers, exclusive deals, or product upgrades to incentivize customers to stay.

Customer Feedback Analysis: Analyzing customer feedback from refund interactions to identify trends and areas for improvement in products, services, or customer service processes.

Data Management:
Maintaining accurate records of refund requests, customer interactions, and key retention metrics within the CRM system.

Escalation Management:
Handling complex refund disputes or escalated customer issues, collaborating with relevant departments to find effective resolutions.

Required Skills: Excellent Communication Skills:
Ability to clearly explain policies, address customer concerns, and build rapport with customers.

Problem-Solving Skills:
Identifying root causes of customer dissatisfaction and providing practical solutions to resolve issues. Customer Focus: Prioritizing customer satisfaction and actively seeking ways to exceed their expectations.

Refund & Retention Executive Analytical Skills:
Analyzing data to identify customer trends and patterns to inform retention strategies. CRM Proficiency: Expertise in using customer relationship management systems to track customer interactions and manage data effectively.

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

  • Refund & Retention Executive

    2 days ago

    Pallavaram, Chennai, Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

    Experience: 1 Year to 3Years Type: Full Time Shift: Rotational Shift Week Off: Rotational Key responsibilities may include: Refund Processing: Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies. Customer Interaction: Engaging with customers seeking refunds, actively listening to...

  • Refund Executive

    7 days ago

    Chennai, Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

    **Experience**:1 Years to 3Years **Shift**: Rotational Shift **Week Off**: Rotational **Key responsibilities**: - **Refund Processing**: Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies. - **Customer Interaction**: Engaging with customers seeking refunds, actively listening to...

  • Refund Executive

    2 weeks ago

    Chennai, India LMES Academy Full time

    Role: Refund & Retention Executive Experience: 1 Year to 3Years Type: Full Time Shift: Rotational Shift Week Off: Rotational Key responsibilities may include: Refund Processing: Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies. Customer Interaction: Engaging with customers seeking...

  • Refund Executive

    2 days ago

    Chennai, Tamil Nadu, India LMES Academy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role: Refund & Retention ExecutiveExperience: 1 Year to 3YearsType: Full TimeShift: Rotational ShiftWeek Off: RotationalKey responsibilities may include:Refund Processing: Efficiently handling refund requests, verifying eligibility, and ensuringaccurate processing according to company policies.Customer Interaction: Engaging with customers seeking refunds,...

  • Customer Relation Executive

    3 days ago

    Chennai, Tamil Nadu, India LMES Academy Pvt. Full time ₹ 1,60,000 - ₹ 1,92,000 per year

    Experience: 1 Year to 3YearsType: Full TimeShift: Rotational ShiftWeek Off: RotationalLocation: Urapakkam,ChennaiKey responsibilities may include: Refund ProcessingEfficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies.Customer Interaction: Engaging with customers seeking refunds, actively...

  • Customer Retention Executive

    2 weeks ago

    Ambattur, Chennai, Tamil Nadu, India Teleperformance Full time

    Teleperformance is a French MNC with operations in 100+ countries, overall 4 Lakh and more employees works with us across the Globe. **Customer retention and preventing customers from Off-boarding is the key.** Job Title: Sr. Customer Support Executive Immediate Joiners Required: Joining Date: Feb 26th 2025 **Technical Competence**: - Proficiency in...

  • Executive - Retention & Activation, Retention

    5 days ago

    Chennai, Tamil Nadu, India SBI Card Full time

    **About the company** SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card,...

  • Renewal Retention Executive

    2 weeks ago

    Chennai, India Ensureti Insurance Broking Full time

    Hiring Renewal Retention Executive – Chennai 2–3 yrs in insurance/customer support. Manage renewals, resolve queries & meet targets. Excel + strong communication a must. Apply

  • Renewal Retention Executive

    3 days ago

    Chennai, Tamil Nadu, India Ensureti Insurance Broking Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Hiring Renewal Retention Executive – Chennai 2–3 yrs in insurance/customer support. Manage renewals, resolve queries & meet targets. Excel + strong communication a must. Apply

  • Retention Specialist

    2 weeks ago

    Chennai, India Cynosure Corporate Solutions Full time

    Responsibilities: Customer Retention Strategy: Develop and implement customer retention strategies and initiatives to reduce churn rates. Conduct customer segmentation analysis to identify at-risk customers and create targeted retention campaigns. Build and execute retention programs to enhance the customer experience and encourage long-term relationships....