Customer Relation Executive

3 days ago

Chennai Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

Experience: 1 Year to 3Years

Type: Full Time

Shift: Rotational Shift

Week Off: Rotational

Location: Urapakkam,Chennai

Key responsibilities may include: Refund Processing

Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies.

Customer Interaction: Engaging with customers seeking refunds, actively listening to their concerns, and providing clear explanations regarding refund policies.

Handling Frustrated Customers: Identifying at-risk customers during refund requests, proactively reaching out to understand their dissatisfaction, and offering solutions to retain their business.

Retention Strategies: Implementing targeted retention programs like loyalty offers, exclusive deals, or product upgrades to incentivize customers to stay.

Customer Feedback Analysis: Analyzing customer feedback from refund interactions to identify trends and areas for improvement in products, services, or customer service processes.

Data Management:
Maintaining accurate records of refund requests, customer interactions, and key retention metrics within the CRM system.

Escalation Management:
Handling complex refund disputes or escalated customer issues, collaborating with relevant departments to find effective resolutions.

Required Skills: Excellent Communication Skills:
Ability to clearly explain policies, address customer concerns, and build rapport with customers.

Problem-Solving Skills:
Identifying root causes of customer dissatisfaction and providing practical solutions to resolve issues. Customer Focus: Prioritizing customer satisfaction and actively seeking ways to exceed their expectations.

Refund & Retention Executive Analytical Skills:
Analyzing data to identify customer trends and patterns to inform retention strategies. CRM Proficiency: Expertise in using customer relationship management systems to track customer interactions and manage data effectively.

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

  • Customer Relations Executive

    2 days ago

    Chennai, Tamil Nadu, India MS Rank Projects and Development Pvt Ltd Full time

    **Position** - Customer Relation Executive **Location** - Stylextra (Showroom) Anna Nagar, Chennai **Salary -** Competitive, based on experience **Looking for Immediate joining** **Experiences**: (2-5 yrs ) **Working hours** - (10:00 AM - 7:00 PM), Monday to Saturday. - The Customer Relations Executive will be responsible for providing an excellent...

  • Customer Relation Executive

    4 days ago

    Chennai, Tamil Nadu, India Brilfox Full time

    Required **Customer Relation Executive** - Plus Two/Degree - Good Communication in **Tamil and English**: - Fresher/Experienced - Time : 10.00am to 7.00pm - Salary : 18k to 20k in Hand - Industry : Matrimony - Location **:Chennai** For more details, Contact **:7902707990** Pay: ₹18,000.00 - ₹20,000.00 per month Schedule: - Day shift Work Location:...

  • Customer Relation Executive

    4 days ago

    Coimbatore, Tamil Nadu, India Hexcel Full time

    Job Title : Customer Relation Executive Location : Coimbatore No. of vacancies : 1 Experience : 1 to 2 years as CRM executive or front office executive Qualification : Any Bachelor’s - Discuss with marketing and CRM Manager and Sales manager to develop an action plan for CSI improvement at the dealership - Develop and implement a mechanism to capture...

  • Customer Relation Executive

    13 hours ago

    Chennai, Tamil Nadu, India Automin Car Services Pvt Ltd Full time

    Customer Relationship Executive - Job Description - Answer questions about products or the company. - Ask questions to understand customer requirements and close sales. - Follow up on customer calls to optimise conversions to sales. - Upsell products and services where possible and actively work towards reaching sales targets. - Direct prospects to the field...

  • Customer Relations Executive

    4 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **Job Summary**: MrMed is looking for "Customer Relations Executive" to assist its customers for order support over telephone/ chat channels. As a Customer Relations Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services. **About MrMed**: MrMed is India’s...

  • Customer Relation Executive

    4 days ago

    Chennai, Tamil Nadu, India BANKBAZAAR.COM Full time

    **JOB DESCRIPTION**: **Job Title**: Banking English Voice Process | Spot offer letter | 15k take home **Company Name**: BANKBAZAAR.COM **Education: Any UG ** Graduates (with or without backlogs) **NOTE** **:NO PG GRADUATE** **Required Skills**: - Excellent Communication and interpersonal Skills. - Ability to convince & assist customers in all their...

  • Executive - Customer Relations

    4 days ago

    Teynampet, Chennai, Tamil Nadu, India Workontrix Full time

    Leading finance company looking for a **Executive - Customer Relationship** to their **Chennai** branch. **Qualification**: Any graduate (Preferably finance background) | Only **Male** can apply. **Experience**:Min. 1 - 2 Years of Relevant Experience. **Skills Required**:Good communication & typing knowledge. **Job Summary**: - Assisting Customer for...

  • Jr. Executive

    3 days ago

    T Nagar, Chennai, Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

    **About MrMed**: MrMed is India’s largest online pharmacy, specializing in providing super - speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various...

  • Customer Relations Executive

    2 days ago

    Chennai, Tamil Nadu, India VOC Automotive Inida Pvt Ltd Full time

    **Key Responsibilities**: - Make **100 outbound calls** daily to potential customers and leads. - Build and maintain a minimum of **5 qualified prospects** per day. - Conduct **online video presentations** and **Face-to-Face meetings**. - Follow up with prospects and assist them through the sales and onboarding process. - Support dealer network development...

  • Customer Relations Executive

    2 days ago

    Thoraipakkam, Chennai, Tamil Nadu, India Sanvi Business Full time

    **We are hiring Customer Relations Executive in Tourism Industry**: - Sells and coordinates transportation, accommodations, insurance, tours and activities. - Advises clients regarding destinations, cultures, customs, weather and activities. - Collects payments, books travel arrangements and pays applicable fees. - Handles travel issues, conflicts,...