Housekeeping Supervisor

2 days ago


Mysuru Karnataka, India The Quorum Hotel Full time

Housekeeping Supervisor — The Quorum Hotel (Mysuru)

**Department**: Housekeeping
**Reports to**: Executive Housekeeper / Operations Manager (as applicable)
**Team Led**: Room Attendants, Housemen, Public Area Attendants, Laundry (coordination)

Role Summary

Ensure immaculate rooms and public areas, efficient shift operations, and swift guest service. Lead a small team on the floor, uphold hygiene & safety standards, and control inventories to meet The Quorum Hotel’s quality benchmarks.

Key ResponsibilitiesOperations & Guest Service
- Conduct room/public-area inspections; release rooms on PMS once standards are met.
- Monitor room status (VD/VC/O/OOS/OOO), turn-down, VIP set-ups, and special amenities.
- Handle guest requests/complaints promptly; close tasks on the HK/PMS system.
- Manage Lost & Found as per SOP (logging, storage, handover).

People & Training
- Allocate sections/boards, brief/debrief the team; maintain duty rosters and attendance.
- Onboard and train associates on SOPs, chemical safety, equipment usage, and grooming.
- Coach for productivity (rooms per RA) while maintaining quality.

Quality, Safety & Compliance
- Maintain cleaning SOPs, deep-cleaning calendars, spring-clean schedules, and PA audits.
- Enforce chemical handling (MSDS), PPE usage, fire safety, and hygiene protocols.
- Coordinate pest-control, linen quality checks, and preventive maintenance with Engineering.

Inventory & Cost Control
- Control and record daily issue/consumption of linen, supplies, and chemicals.
- Track par levels (linen & guest supplies); raise indents and verify GRNs with Stores.
- Support monthly stock-takes; minimize variances and reduce CPOR.

Administration & Coordination
- Maintain checklists, inspection scores, logbooks, and breakout-area hygiene.
- Liaise with Front Office on room priorities, early arrivals, and late checkouts.
- Prepare daily reports (inspections, OOO/OOS, deep-clean progress, L&F register).

Eligibility & Skills
- Strong knowledge of room/public-area standards, chemicals, and machinery (vacuum, scrubber, extractor).
- Working knowledge of a PMS/Task app (e.g., Opera/Fidelio/HotSOS) and MS Excel for reports.
- Eye for detail, people handling, and calm guest interaction.
- Languages: English essential; Kannada/Hindi an advantage.

Key Performance Indicators (KPIs)
- Room Readiness by standard check-in time (%).
- Inspection Score (average % for rooms & PA).
- Guest Request TAT (avg. minutes) & complaint closures.
- Productivity (rooms cleaned per RA per shift) with quality.
- CPOR for HK supplies & linen; monthly inventory variance.
- Deep-clean & spring-clean schedule adherence (%).
- L&F compliance (100% logged & closed as per SOP).

Work Conditions
- Rotational shifts, weekends/holidays as per roster.
- Standing/physical work with equipment; PPE provided.
- Uniform & grooming standards as per The Quorum Hotel policy.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Work Location: In person



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