Customer Service Associate

3 days ago

Navi Mumbai, India Quosphere InfoSolutions Pvt Ltd Full time

We are hiring Customer Service Associate

Vertical Logistics (US-based blended calling process)

Location Mahape, Ghansoli, Navi Mumbai

Minimum Experience: 1 yr or plus
- Previous International customer service experience - Excellent written and verbal communication skills
- Good listening skills
- Must be able to understand issues, help create solutions
- Flexibility to work in rotational shifts and weekly offs
- Flexibility to travel on his or own during day shifts
- Positive attitude, self-motivated and ability to work in a fast-paced environment

Roles and Responsibilities:

- Handling overall operations of Logistics from source to delivery.
- Be a first point of contact to handle and resolve customer complaints.
- Research information and troubleshoot problems using available resources.
- Getting deep into issues & providing efficient solution with help of the internal Team.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Shift allowance

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