Customer Service Associate

2 days ago


Navi Mumbai, India Nap Chief Full time

🚀 We’re Hiring:  Customer Service Associate: CRM 📍 Location: Turbhe, Navi Mumbai💼 Experience: Minimum 6 months to 2 years (Freshers not eligible)💰 Salary: ₹20,000 – ₹30,000 per month🕘 Type: Full-Time | On-site About the Company: Nap Chief is a premium kids' lifestyle brand focused on creating lasting family memories through fashion-forward designs. As we scale, we’re looking for a highly organized and proactive Customer Relationship Associate (CRA) to support our leadership team and ensure exceptional customer engagement.🧩 Role Overview: As a Customer Relationship Associate, you will play a key role in ensuring smooth, efficient, and engaging interactions with our customers. You will be the first point of contact and will drive customer satisfaction at every stage of the journey.🔧 Key Responsibilities:Execute and monitor WhatsApp CRM campaigns using InteraktManage and segment customer data for personalized communicationTrack campaign performance (open rates, responses, conversions) and prepare reportsCoordinate with Sales, Marketing, and Support teamsRespond to customer queries via Interakt’s shared inboxAssist in building automated customer engagement workflowsEnsure accurate, clean CRM data and timely follow-ups✅ Requirements:6 months – 2 years of relevant experience in CRM, customer support, or marketingHands-on experience with Interakt or similar WhatsApp CRM toolsStrong communication skills in English and HindiProficiency in Google Sheets / ExcelDetail-oriented, organized, and customer-first mindsetMust be available to work from our Turbhe office (on-site role)🌟 Why Work With Nap Chief?Join a purpose-driven, creative kidswear brandGet hands-on exposure to fast-scaling customer operationsWork closely with leadership in a collaborative cultureLearn and grow in a dynamic startup environment📩 How to Apply: Send your resume to iram@napchief.com or directly apply here.#Hiring #CustomerRelationshipAssociate #CRMExecutive #Interakt #CRMJobs #WhatsAppCRM #NapChief #CustomerExperience #StartupJobs #TurbheJobs #MumbaiHiring



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