Dialer Officer

6 days ago

Navi Mumbai Maharashtra, India Angel And Genie Full time

**Job Category**:Banking & BFSI**Job Type**:Full Time**Job Location**:navi mumbai**Salary**:4-6lpa**Years of Experience**:4yrsRoles & Responsibilities:

- Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are
penetrated efficiently and effectively to meet established business goals and client scorecard
parameters
- Implement a comprehensive dialing strategy based on analytics which encompasses manual,
preview and predictive dialing campaigns in combination with attended messaging and blast
campaigns.
- Develop, analyze and distribute agent statistics and identify trends to help determine the need for
strategy changes and/or training
- Optimize daily performance on the Dial Connection Telephony platforms and ensures appropriate
staffing levels are in place to meet and exceed the necessary inbound and outbound call/contact
volume
- Responsible for day-to-day administration and monitoring of predictive dialer system including
design, build and maintenance of campaigns, calling lists, filters, reports and list strategies
- Manage dialer performance metrics to world class standards including service levels, occupancy
and call routing to ensure KPI’s are surpassed
- Executing dialer strategy for multiple departments
- Manage daily campaign strategies and campaign loads are penetrated efficiently and effectively
including left messages via human or virtual
- Responsible for development, testing, implementation and production of daily business reporting
- Completes regular Quality Assurance monitoring of the dialer systems and processes
- Ensure State/Country compliance requirements
- Functions as primary point of contact to dialer strategies (sales) and advocate for team strategic
insight, results and makes recommendation for process/system changes
- Identifying and implementing process improvements.
- Effective communication verbal and written skills, excellent time management and organizational
skills, attention to detail and problem solving skills and demonstrated analytical competencies

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