Customer Care

1 week ago

Gautam Budh Nagar, India al-fahad Full time

**INTERNATIONAL CUSTOMER SUPPORT - NIGHT SHIFTS**

**Qualification - 12th pass or graduates (with 1yr experience must)**

**5 days working, 2 rotational week offs**

**Salary - upto 30k depending on last drawn + unlimited incentives +3k attendance allowance + 5k travel allowances /1 way cab + meals provided**

**NOIDA LOCATION**

***

**Key Responsibilities**:

- Provide accurate and timely resolutions to customer complaints and concerns.
- Assist customers with product/service information, order processing, and troubleshooting.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to ensure smooth customer service operations.
- Stay updated on company policies, product updates, and industry trends.
- Ensure adherence to company service quality standards and SLAs.
- Identify opportunities to enhance customer satisfaction and retention.

**Requirements**:

- Bachelor’s degree or equivalent experience in customer service or related fields.
- **1-3 years** of experience in international customer service, preferably in an international setting.
- Excellent verbal and written communication skills in **English** (additional languages are a plus).
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and MS Office.
- Ability to work flexible hours, including weekends and different time zones.
- Customer-focused mindset with strong interpersonal skills.

**Preferred Qualifications**:

- Experience in handling global clients across different industries.
- Knowledge of international market trends and cultural sensitivities.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Provident Fund

Work Location: In person

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