Front Office Executive

13 hours ago

Coimbatore Tamil Nadu, India espaandsalon Full time

The Front Office Manager is responsible for overseeing the day-to-day operations of the hotel's front desk, ensuring efficient guest check-ins/check-outs, resolving guest inquiries and complaints, managing reservations, and supervising the front desk staff to deliver exceptional customer service. Key Responsibilities:

- **Guest Service**:

- Greet and welcome guests upon arrival, providing a positive first impression.
- Efficiently handle guest check-ins and check-outs, including room assignments and payment processing.
- Address guest inquiries and complaints promptly and professionally, finding solutions to ensure satisfaction.
- Assist guests with special requests, including restaurant reservations, transportation arrangements, and local information.
- **Operations Management**:

- Manage daily front desk operations, ensuring smooth workflow and adherence to established standards.
- Monitor and maintain accurate guest room availability, managing room inventory and reservations.
- Oversee the reservation system, including online booking platforms, to maximize occupancy.
- Coordinate with other departments (housekeeping, maintenance, etc.) to address guest concerns and ensure timely service.
- **Staff Supervision**:

- Hire, train, and develop front desk staff, ensuring they are well-versed in hotel policies and procedures.
- Assign shifts, delegate tasks, and monitor staff performance to maintain high service standards.
- Provide coaching and feedback to staff to improve customer service skills.
- Conduct performance evaluations and address performance issues as needed.
- **Administrative Duties**:

- Prepare daily reports on guest statistics, occupancy rates, and revenue.
- Monitor and manage front office budget, including staff scheduling and cost control.
- Implement and maintain front desk procedures and quality standards.
- Stay updated on industry trends and best practices to enhance guest experience.

Qualifications:

- **Experience**: Minimum of [X] years of experience in a front office role, preferably in a hotel environment, with supervisory experience preferred.
- **Skills**: Excellent communication and interpersonal skills, strong problem-solving abilities, attention to detail, ability to work under pressure, proficiency in hotel management systems.
- **Education**: High school diploma required, hospitality management degree preferred.

Note: This is a sample job description and may be modified based on the specific needs of the hotel and company.

contact number-8925419191

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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