Executive IT Support

5 days ago

Vadodara Gujarat, India K.C. Mehta & Co LLP Full time

**Job Summary**:
We are looking for a reliable and technically skilled **IT Support / Helpdesk Executive** to join our internal IT team. This role involves supporting internal employees with day-to-day technical issues, maintaining IT systems and infrastructure, and ensuring smooth and secure operations across the organization.

**Key Responsibilities**:

- Act as the first point of contact for internal IT-related queries and issues.
- Provide prompt technical assistance for hardware, software, network, and system support.
- Set up and maintain user systems including desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and group policies in Active Directory or equivalent.
- Monitor and resolve IT service desk tickets in a timely and professional manner.
- Assist in onboarding and offboarding employees with complete IT setup and deactivation.
- Coordinate with third-party vendors for hardware repairs and license renewals.
- Maintain inventory of IT assets, software licenses, and system documentation.
- Ensure data backups, security protocols, and compliance with internal IT policies.
- Support routine maintenance, updates, and system upgrades across internal infrastructure.

**Requirements**:

- Bachelor's degree or diploma in IT, Computer Science, or a related field.
- 1-3 years of experience in internal IT support or helpdesk operations.
- Proficient in Windows OS, Microsoft 365, networking basics, and endpoint security tools.
- Experience with Active Directory, IT ticketing systems, and basic server knowledge is a plus.
- Strong communication skills with a user-centric approach to problem solving.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Team-oriented with a commitment to continuous learning and improvement.

**Job Type**: Permanent

Pay: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Shift:

- Day shift

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

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