Client Relationship Executive

4 days ago

Chennai Tamil Nadu, India GuidedMyndz Inc Full time

**Position Summary**:
**Key Responsibilities**:
1. Client Relationship Management:

- Serve as the primary point of contact for clients, addressing inquiries and providing support throughout their coaching process.
- Build and maintain strong relationships with clients, ensuring their needs are understood and met.

2. On-boarding and Coordination:

- Manage the on-boarding process for new clients, including scheduling initial consultations and providing necessary information about services.
- Coordinate schedules between clients and coaches, ensuring seamless service delivery.

3. Communication and Support:

- Follow up with clients post-sessions to gather feedback and ensure satisfaction with services.

4. Administrative Duties:

- Maintain accurate client records, including documentation of interactions, feedback, and progress tracking.
- Assist in the preparation of reports and presentations for internal and client-facing meetings.

5. Client Engagement and Retention:

- Develop and implement strategies to enhance client engagement and retention.
- Organize seminars, webinars, workshops, etc.

6. Team Collaboration:

- Work closely with coaches and other team members to align client needs with available resources.
- Contribute to the continuous improvement of client services by providing insights and feedback.

**Qualifications**:

- Bachelor’s degree in Business Administration, Communications, Human Resources, or a related field.
- Minimum of 3 years of experience in client services, customer support, or account management, preferably in the education sector.
- Excellent verbal and written communication skills, with a strong ability to build rapport with clients.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software.
- A proactive, empathetic approach to client interactions, demonstrating patience and understanding.
- Familiarity with career development and mentoring practices.
- Knowledge of social media platforms and their use in client engagement.

Pay: From ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- What is your location in Chennai?

**Experience**:

- total work: 3 years (preferred)
- client handling: 2 years (required)

**Language**:

- English (required)
- Tamil (required)
- Hindi (required)

**Location**:

- Chennai, Tamil Nadu (preferred)

Work Location: In person

**Speak with the employer**
+91 9363553360

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