Associate Project Coordinator

4 days ago

Jogeshwari East Mumbai Maharashtra, India Orbo.ai Full time

**About the Role**:
We are seeking a dynamic and detail-oriented **Associate Project Coordinator** to oversee the planning, execution, and delivery of client projects while ensuring an exceptional customer experience. You will act as a critical link between our internal teams and external clients, managing timelines, gathering requirements, and supporting customer success initiatives that drive long-term engagement and satisfaction.

This role requires someone with strong organizational skills, excellent communication abilities, and a passion for nurturing client relationships.

**Key Responsibilities**:

- **Project Management**:

- Coordinate and monitor project activities from initiation to closure, ensuring deliverables meet quality standards and deadlines.
- Maintain project documentation, schedules, and trackers to ensure transparency across stakeholders.
- **Client Engagement**:

- Serve as the primary point of contact for clients throughout the project lifecycle.
- Proactively communicate project status, changes, and potential risks, ensuring client expectations are managed effectively.
- Conduct regular check-ins and feedback sessions with clients to foster trust and partnership.
- **Customer Success**:

- Support onboarding, training, and adoption efforts for new clients.
- Collaborate with Customer Success Managers to identify opportunities for upsell, cross-sell, and account growth.
- Monitor client health metrics and address issues proactively to ensure continued success and satisfaction.
- **Cross-functional Collaboration**:

- Work closely with product, engineering, marketing, and customer support teams to deliver solutions tailored to client needs.
- Relay client feedback internally to drive product and service enhancements.
- **Risk Management**:

- Identify project bottlenecks, risks, or issues early and work on mitigation strategies to keep projects on track.

**Requirements**:

- Bachelor's degree in Business Administration, Communications, Project Management, or related field.
- 2-4 years of experience in a project coordination, client engagement, or customer success role, preferably in a technology or SaaS environment.
- Familiarity with project management tools like Trello, Jira, or similar platforms.
- Excellent written and verbal communication skills.
- Strong organizational, time management, and problem-solving abilities.
- Ability to multitask across multiple projects while maintaining attention to detail.
- Customer-first mindset with a proactive approach to solving client challenges.

Pay: ₹200,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Morning shift

Application Question(s):

- How soon can you join us if you are shortlisted?

**Experience**:

- Project management: 1 year (required)

**Location**:

- Jogeshwari East, Mumbai, Maharashtra (required)

Work Location: In person

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