Customer Service Representative

1 week ago

New Delhi, India Kriva Art House Full time

Are you a skilled communicator with a passion for providing exceptional customer service? Do you enjoy assisting customers from around the world and thrive in a fast-paced chat environment? If so, we have an exciting opportunity for you Join our team as a Customer Service Representative for our International Chat Process and make a difference in our customers' experiences.

Job Responsibilities:

- Interact with customers from different countries and regions through chat platforms to provide prompt and effective assistance, resolving inquiries, and delivering exceptional customer experiences.
- Address customer concerns, questions, and requests regarding our products or services, order status, account information, billing inquiries, and general inquiries.
- Utilize excellent communication skills to convey information clearly and concisely, ensuring customers understand the solutions provided and feel satisfied with the support received.
- Demonstrate empathy, patience, and professionalism when handling customer complaints or challenging situations, aiming to turn negative experiences into positive ones.
- Collaborate with cross-functional teams, such as Sales, Technical Support, and Logistics, to resolve customer issues and escalate complex problems when necessary.
- Maintain accurate and detailed customer records, documenting interactions, inquiries, and resolutions in our customer service database.
- Stay updated with product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
- Adhere to established service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed customer satisfaction targets.
- Continuously identify opportunities for process improvement and contribute ideas to enhance customer service delivery.

Qualifications:

- Proven experience 2 years as a Customer Service Representative, preferably in an international chat process or a similar role.
- Excellent written and verbal communication skills in English. Fluency in additional languages is a strong asset.
- Ability to type quickly and accurately while maintaining a professional and friendly tone in chat conversations.
- Strong problem-solving skills and the ability to think on your feet to provide timely solutions.
- Exceptional customer service skills, including active listening, empathy, and conflict resolution.
- Familiarity with customer service software, chat platforms, and CRM systems.
- Ability to work in a fast-paced environment, handle multiple chat conversations simultaneously, and meet deadlines.
- Flexibility to work in shifts and adapt to changing schedules, including weekends and holidays, as required.
- Positive attitude, strong work ethic, and a genuine desire to help customers.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience do you have in handling online communication with international customers/clients?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8287784431

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