Customer Service Representative

4 weeks ago

New Delhi, India CareerUS Solutions Full time

Customer Service Representative – Job DescriptionPosition SummaryThe Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving issues, and maintaining a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a professional, customer-focused attitude.Key ResponsibilitiesCustomer Interaction- Respond to customer inquiries via phone, email, chat, or in-person. - Provide accurate information about products, services, and company policies. - Handle customer complaints with professionalism and empathy.Issue Resolution- Identify customer needs and provide appropriate solutions. - Troubleshoot issues and escalate complex problems to higher support levels. - Follow up with customers to ensure complete resolution.Order & Account Management- Assist customers with order placement, returns, refunds, and account updates. - Maintain accurate customer records in CRM systems.Documentation & Reporting- Log all interactions, issues, and resolutions in the CRM. - Prepare daily or weekly summaries of customer concerns and trends.Product Knowledge- Stay updated on product features, updates, and company policies. - Educate customers on how to use products or services effectively.Team Collaboration- Work closely with sales, technical support, and operations teams. - Participate in team meetings and training sessions for continuous improvement.Required Skills & Qualifications- High school diploma or equivalent; associate degree preferred. - Excellent verbal and written communication skills. - Strong problem-solving and multitasking abilities. - Basic computer skills; experience with CRM tools (Salesforce, Zendesk, Freshdesk). - Positive attitude and customer-centric mindset.

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