Customer Service Representative

4 weeks ago


New Delhi, India CZARINA Full time

🌟 Hiring: Customer Service Representative – Luxury Fashion (Full-Time, On-Site)📍 Chattarpur Hills Mehrauli Delhi🕒 11:00 AM – 7:00 PM | 6-day work weekAbout CzarinaCzarina is a global luxury resort-wear house known for its hand-embellished couture kaftans, elevated silhouettes, and exquisite craftsmanship.Rooted in artistic expression and feminine elegance, Czarina creates collections that celebrate confidence, individuality, and effortless luxury.With a strong presence across international retail, e-commerce, and marketplaces, we are driven by our commitment to premium quality and exceptional service.Role OverviewWe are seeking a refined, proactive, and customer-centric professional to join our Delhi office as a Customer Service Representative.This role requires someone who understands luxury service etiquette, communicates gracefully, and can handle global customers with poise and efficiency.Key Responsibilities✨ Handle customer communication across Instagram, WhatsApp, phone & email✨ Manage domestic & international orders, shipping coordination, returns/exchanges✨ Liaise with warehouse & logistics to ensure seamless order fulfilment✨ Maintain CRM & order systems with accuracy and attention to detail✨ Deliver a warm, premium, solution-oriented experience to every customer✨ Assist with marketplace queries (Amazon/Flipkart – preferred experience)About You✅ Excellent English communication (written & spoken)✅ Prior experience in customer service (luxury/retail/fashion preferred)✅ Social media messaging & e-commerce customer support experience✅ Strong follow-up & coordination skills✅ Calm, polished, customer-first approach✅ Tech-savvy with basic CRM/order management knowledgeWhy Join Us🌍 Work with a global luxury brand👗 Be part of a creative, high-performance fashion environment🚀 Growth opportunities as the brand expands globally💎 Represent a brand admired for elegance, artistry & craftsmanshipApply Now📩 Send your resume & short cover letter to:ckaftans@gmail.com or WhatsApp 7000718250 📌 Subject: Customer Service Representative – Delhi👑 Join Czarina and be the voice behind an unforgettable luxury experience.



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