Customer Service Operations Executive

1 week ago

Vashi Navi Mumbai Maharashtra, India BV Full time

**Job Designation: Operations Executive (**Engage in a professional international process with the convenience of day shifts**)**:

- **Job Location**:Turbhe, Navi Mumbai**

**Excellent written and verbal proficiency in English is essential for this role.**

**Responsibilities**:

- Stay informed about visa policies, travel destinations, and immigration regulations.
- Maintain accurate client interaction records and documentation for audit and compliance purposes.
- Conduct meetings, deliver presentations, and work with internal teams to enhance service delivery and client satisfaction.
- Ensure adherence to data protection regulations, corporate travel policies, and service level agreements.

**Qualifications**:

- Bachelor’s degree in Business Administration, Management, Tourism, or related fields preferred.
- 1-2 years of experience in customer service or operations, preferably in BPO, travel, or consumer services industries.
- Strong communication, negotiation, interpersonal, and presentation skills.
- Proficiency in CRM systems, visa processing tools, document management software, and Microsoft Office Suite.
- Result-oriented with a proven track record of meeting sales targets and driving revenue growth.
- Ability to manage multiple tasks, prioritize deadlines, and maintain attention to detail.
- Fluency in English; bilingual proficiency in Arabic is advantageous.

**Why Join Us?**
- Competitive salary.
- Exposure to international clients, Day shift, diverse services, and career growth opportunities.
- Be part of a market pioneer with a strong global presence, providing exemplary services worldwide.

Pay: Up to ₹50,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Vashi, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your notice period?
- What is you current salary?
- What is your expected salary?

**Experience**:

- BPO: 2 years (required)

Work Location: In person

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