Implementation Care Executive

WHAT'S THE ROLE?

An Implementation & Care Executive will assist in growing and supporting a new software product and service with local, regional, and global partners at Hilti. As part of the Design Optimal Solution phase with the customer this individual will work directly with the Software Field Specialist and customer to define the optimal implementation package. This position will also be responsible for defining and executing the “CARE” phase of our ONTrack customer base by working directly with the customer platform to analyze gaps and opportunities to drive customer loyalty within our Software as a Service (SaaS).

WHO IS HILTI?
- At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
- Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

WHAT DOES THE ROLE INVOLVE?
- Play the leading role of implementation of the software and retention of the customers
- Work with the Ontrack Sales Team during the customer analysis to design the optimal solution for each individual customer’s implementation plan, including selling additional days and/or taggers
- Visiting jobsites and warehouses, tagging of physical assets & training the customers on OnTrack
- Gathering data of all the assets, commodities and consumables in coordination with the customer
- Follow the implementation & care process as per the given excel tools and get the customer’s acknowledgement for all steps in the process
- Coordinate efforts of entire team of OnTrack Sales, marketing team, and back office with a goal of improving market reach of ONTrack solution.
- Collaborating with the sales team to retain the customer on OnTrack
- Support launch of new products and features to Customers by acquainting them with feature benefits and solution functionality

**Known for our focus on providing fulfilling careers and a culture of Performance with Care, we are Ranked 16 th amongst India’s Best Workplaces and 17th Among Asia’s Best Workplaces by Great Place to Work Institute®.**

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WHAT DO WE OFFER?

Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results.
We’ll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge.

WHAT YOU NEED IS:

- Sales, Marketing or Business Development experience - 0-3 Years minimum
- Software / solution selling preferred but not a must.
- Education: B.Tech / B.E / Engineering - Mechanical / Civil (preferred)
- Demonstrated analytical, problem-solving and creative mind when facing problems with no obvious solution
- Ability to make key decisions regarding change management and adjust each plan to the individual needs
- Strong interest in software and skilled in Microsoft office suite
- Ability to work in a cross-functional team environment: Marketing, Sales and 3rd party service provider
- Good written and verbal communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Drive to develop strong and sustainable relationships internal and external
- “Go Getter” with decent negotiation skills
- Comfortable with jobsite conditions and Willingness to travel up to 80%

WHY SHOULD YOU APPLY?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.

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