Client Service Executive

1 week ago

Indiranagar Bengaluru Karnataka, India Shipthis Inc Full time

At **Shipthis**, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

**JOB DESCRIPTION**

**Role Overview**:
Shipthis is hiring proactive individuals to join our Customer Support team. As a Client Service Executive, you’ll resolve technical issues, manage escalations, and maintain customer satisfaction while working night shifts.

**Who are we looking for?**

Shipthis seeks motivated and energetic individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively.
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of a knowledge base tech notes, and articles
- Follow the SLA for issues concerning the severity.

**Desired qualifications include**
- Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred
- Must be flexible to work the Night shifts
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Deep knowledge of the product that the technician is supporting.
- Basic knowledge of **JavaScript** and **JSON**is an added advantage
- Who is Immediately Joining
- Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.
- **We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.**_

**JOB SYNOPSIS**
- Job Role: Client Service Executive
- Shift: Rotational Shift
- Location: Bangalore
- Experience: (0-2) years
- Industry Type: Software Product
- Functional Area: Customer Support

Work Location: In person

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