Customer Success Executive

4 days ago

Gandhinagar, India ONLINELR Full time

**Job Title**: Customer Success Executive
**Location**: Work from Office
**Salary**: ₹15,000 + Incentives

**About Us**:
OnlineLR is a fast-growing digital platform designed to empower transporters and logistics service providers with easy-to-use solutions for managing their operations. We are looking for enthusiastic and customer-focused individuals to join our team.

**Job Role**:
As a **Customer Success Executive**, you will be responsible for engaging with customers over phone calls to promote our services, resolve their queries, and drive sales growth. Your role is critical in ensuring customer satisfaction, building long-term relationships, and helping customers succeed with OnlineLR.

**Key Responsibilities**:

- Handle inbound and outbound customer calls to explain product features and benefits.
- Build strong relationships with customers to ensure their satisfaction and retention.
- Identify customer needs and provide the right solutions through OnlineLR’s services.
- Achieve sales targets and contribute to overall revenue growth.
- Provide timely follow-up and support to customers.
- Maintain accurate records of customer interactions in the system.

**Requirements**:

- Minimum qualification: Graduate or 12th pass with relevant experience.
- Strong communication skills in Hindi and Gujarati (English is an added advantage).
- Ability to handle customer calls with patience and a problem-solving attitude.
- Basic computer knowledge and familiarity with CRM tools.
- Self-motivated and target-oriented individual.

**Benefits**:

- Fixed Salary of ₹15,000 per month.
- Attractive Incentive structure based on performance.
- Career growth opportunities in a rapidly growing company.
- Friendly and supportive work environment.

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided

**Experience**:

- Outbound sales: 2 years (required)

**Language**:

- Hindi (preferred)

Work Location: In person

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