Customer Success Executive

2 weeks ago

Gandhinagar, India AI CERTs Full time

Job Title: Customer Success Executive

Location: Gandhinagar Gujrat

Type: Full-time

Shift: Rotational (including Sundays)

Key Responsibilities:
Platform & Tool Guidance: Assist learners in navigating the platform and understanding the course and certification process.

Conduct walkthrough sessions or connect with learners via calls when necessary.

Internal Coordination: Collaborate with internal teams (content, tech, product team) to resolve escalated issues and track ticket resolution. Ensure follow-ups are done in a timely and professional manner.

Shift & Availability: Be flexible to work across any shift, including rotational shifts and Sundays as part of the support coverage.

Required Skills & Qualifications: 1-3 years of experience in customer success, support, or related roles.

Strong verbal and written communication skills.

Empathetic, learner-first attitude with a proactive mindset.

Familiarity with CRM systems and support tools.

Required but not mandatory.

Ability to work in a dynamic, fast-paced environment.

What We Offer: An opportunity to positively impact learners' careers.

Supportive team environment and continuous learning.

Flexible working hours and growth opportunities.

**Job Types**: Full-time, Permanent

Pay: ₹100,000.00 - ₹300,000.00 per year

Schedule:

- Rotational shift
- Weekend availability

Work Location: In person

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