Operation Coordinator for Healthcare Industry

4 days ago

Noida Uttar Pradesh, India Glowfin Full time

Key Responsibilities:
**Manage day-to-day operations including sample coordination, reporting, logistics, and LIMS entries**

Address and resolve patient feedback and service issues promptly

Maintain strong relationships with doctors, collection centers, chemists, hospitals, and labs

**Prepare and maintain patient and partner documentation, sample tracking records**

Generate and analyze operational reports to identify service gaps and improvements

**Support sales and inside support teams with process updates and field-level coordination**

Maintain accurate patient satisfaction scores and implement improvement initiatives

**Coordinate with lab technicians and phlebotomists for operational workflow**

Ensure all partner communication and follow-ups are done professionally and timely

Required Skills and Qualifications**:Bachelor’s degree or higher (Science/Healthcare background preferred)**

Minimum 2 years of relevant experience in healthcare or pathology services

**Basic knowledge of pathology test categories (LFT, KFT, CBC, etc.)**

Proficient in MS Word, Excel, and data entry

**Familiar with LIMS and laboratory workflow**

Strong communication, problem-solving, and relationship-building skills

**Ability to handle operational pressure and multitask efficiently** Comfortable with both backend operations and field coordination

Preferred Skills**:Experience working in a diagnostic center, hospital, or pathology lab**

Knowledge of medical terminology and healthcare systems **Experience using CRM tools or healthcare software**

Fluent in Hindi and English (written and spoken)

**Prior experience in customer counselling or service recovery What We Offer**: Competitive salary and benefits package.

**Opportunity to work on innovative healthcare technology products.** Collaborative and dynamic work environment.

**Career growth and professional development opportunities.**

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person

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