CRM

2 days ago

Kothrud Pune Maharashtra, India Saileen Technocrats Pvt Ltd Full time

1. **Customer Interaction**:

- Handle inbound and outbound customer calls professionally and courteously.
- Provide information about products/services, address inquiries, and resolve issues promptly.
- Greeting communication to the customers

2. **Issue Resolution**:

- Investigate and troubleshoot customer issues, ensuring timely and effective resolution.
- Escalate complex problems to the appropriate department for further assistance.

3. **Order Processing**:

- Assist customers in placing orders, processing returns, and tracking shipments.
- Ensure accuracy in order details and payment processing.

4. **Customer Education**:

- Educate customers on product features, usage, and any additional services offered.
- Provide guidance on troubleshooting common problems.

5. **Record Keeping**:

- Maintain accurate and detailed customer records in the company's CRM system.
- Document customer interactions, feedback, and resolutions.

6. **Feedback Collection**:

- Collect and document customer feedback to identify areas for improvement.
- Communicate customer suggestions and concerns to the relevant departments.

7. **Cross-functional Collaboration**:

- Collaborate with other departments, including sales, marketing, and technical support, to address customer needs comprehensively.

8. **Quality Assurance**:

- Adhere to established customer service standards and protocols.
- Participate in training programs to stay updated on product knowledge and service procedures.
- Vendor Registration

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Field sales: 4 years (preferred)
- Customer relationship management: 1 year (required)

**Language**:

- English (preferred)

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