Associate - Italian

3 days ago

Bengaluru Karnataka, India Amazon.com Full time

DESCRIPTION

Job Profile:
Associate level is the entry-level role to 2 years in the Amazon. In this role, the individual works on one or more critical tasks for a particular product category. These tasks include (but are not limited to) populating/procuring content for the product catalogs on the Amazon Web Site, interacting/coordinating with vendors/manufacturers, identifying and correcting errors/complaints, maintaining records of work received and work performed. The individual is expected to perform these tasks by using fair judgment in understanding instructions provided by the Process Lead/Manager.

Roles and Responsibilities:

- Handle the day-to-day volumes of the assigned tasks and ensure the given SLAs are met per quality standards.
- Understand and correctly use Amazons Systems Platform (RSP) to support vendors and buyers in enhancing the selection on Amazons online catalog.
- Maintain records of day-to-day work by updating trackers to reflect work done.
- If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead
- Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details and other product-related information.

Skills and Competencies Required:

- Proficiency in Italian: B1 and above or BA/MA in French
- Excellent written and oral communication skills in English.
- Strong business communication skills ability to communicate with internal/external stakeholders clearly and concisely.
- Basics in MS Excel
- Strong analytical skills Ability to do high school level arithmetic.
- Familiarity with navigating the internet research techniques on the internet and finding required information quickly.
- Ability to deal with ambiguity use discretion and judgment to take decisions on critical business tasks based on available information.

Flexibility in working in shifts and working hours.

BASIC QUALIFICATIONS
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Excel

PREFERRED QUALIFICATIONS
- Speak, write, and read fluently in Italian

Job details
- IND, KA, Bangalore - Virtual
- Editorial, Writing, & Content Management

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