Guest Relations Associate- Front Office

2 weeks ago

Pune Maharashtra, India Marriott International, Inc Full time

**Additional Information**
**Job Number**25153481
**Job Category**Rooms & Guest Services Operations
**Location**Courtyard by Marriott Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India, 410501
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Front Office Associate

    5 days ago

    Pune, Maharashtra, India Oakwood Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionOakwood, the pioneer of the serviced apartments concept, is dedicated to creating memorable stays by combining established standards and reliability. We strive to make every guest feel at home while providing experiences that extend beyond mere accommodation. Our commitment is to deliver high-quality service, ensuring that our guests'...

  • Guest Relation Officer

    2 weeks ago

    Mumbai, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Job Title: Guest Relation Officer (GRO)** **Location**: Lower Parel, Mumbai **Salary**: ₹45,000 - ₹50,000 per month **Education**: Bachelor’s Degree **Experience**: NA (Not Applicable) **Gender**: Both The Guest Relation Officer (GRO) is responsible for ensuring excellent customer service and maintaining a welcoming atmosphere for clients, guests,...

  • Front Office Associate

    2 weeks ago

    Powai, Mumbai, Maharashtra, India Meluha The Fern Full time

    We are looking for a friendly and professional **Front Office Associate** to join our team and be the first point of contact for our valued guests. **Key Responsibilities**: - Greet and welcome guests with a positive and professional attitude - Handle check-in and check-out procedures efficiently - Manage reservations, inquiries, and guest requests...

  • Front Office Associate

    2 weeks ago

    Navi Mumbai, Maharashtra, India Paradigm Consultancies Full time

    **WE ARE HIRING** **Job designation: - Front Office Associate: Hotel** **Job location: - Navi Mumbai, Maharashtra** **Salary: - 15,000-25,000 Per month** **Experience: - ** **Total experience: - ** - 5 years of experience in a customer service or front desk role, preferably in the hospitality industry **Minimum experience: - ** - 1-2 years of...

  • Front Office Associate

    5 days ago

    Hadapsar, Pune, Maharashtra, India imperativ hospitality Full time

    We are looking for a Hotel **Front Office Associate** to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel **Front Office Associate** responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work...

  • Guest Relations Associate

    3 days ago

    Pune, Maharashtra, India Marriott International Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSheraton Grand Pune Bund Garden Hotel, Raja Bahadur Mill Road, Pune, Maharashtra, India, 411001ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYSupply guests with directions and information regarding property amenities, services, and hours of...

  • Front Office Associate

    3 days ago

    Pune, Maharashtra, India Hotel Centro Full time ₹ 2,88,000 - ₹ 3,84,000 per year

    About UsCentro Hotels is the flagship brand of SARC Hospitality, one of India's most disruptive and fastest-growing hospitality startups. Founded by Forbes 30 Under 30 honorees Chaitanya and Aishwarya Adgaonkar, Centro redefines the mid-market hospitality experience by combining thoughtful design, high-touch service, and cutting-edge technology. More than...

  • Front Office Associate

    2 weeks ago

    Airoli, Navi Mumbai, Maharashtra, India Syhanu Lords eco Inn Full time

    Are you passionate about guest service and have a welcoming personality? We are looking for a **Front Office Associate** with **1-2 years of experience in the hotel industry** to be the face of our property and deliver exceptional guest experiences. **Key Responsibilities**: - Welcome and check-in guests with a friendly and professional attitude - Manage...

  • Front Office Associate

    2 weeks ago

    Navi Mumbai, Maharashtra, India Gigadocs Softtech Private limited Full time

    A **Front Office Associate** typically works in hotels, resorts, or similar establishments, providing a welcoming and efficient experience for guests. Below is a sample job description for this role: **Job Title**: Front Office Associate**Job Summary**: The Front Office Associate is responsible for providing exceptional customer service to guests by managing...

  • Front Office Associate

    2 weeks ago

    Wakad, Pune, Maharashtra, India Gigadocs Softtech Private limited Full time

    The Front Office Associate is responsible for creating a positive guest experience by efficiently handling check-ins, check-outs, reservations, and guest inquiries. The role requires excellent communication, customer service, and problem-solving skills to ensure guest satisfaction and smooth hotel operations. **Key Responsibilities**: - Greet guests warmly...