IT Support 2nd Level Onsite

1 week ago

India Hemmersbach GmbH & Co. KG Full time

2nd Level Onsite Support for Hard
- and Software
- India - Panoli
- Professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Health insurance- Internal career development- International environment- Job with purpose- Onboarding program- Trusted working hours**Your skills**:

- Experience in hard
- and software troubleshooting in Windows 10 environment
- Previous experience in L2 Support working with ticket systems
- Customer oriented communication and good English skills

**Your Tasks**:
As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.

You will be assigned various IT tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service - leaving each ticket not only resolved, but with a smile on the user’s face - a job well done.

This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

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