Community Associate, Support

2 weeks ago

Chennai, India Poshmark Full time

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion.

As a Community Associate, you are responsible for providing front line customer support to our growing Community. You will triage and respond to high volumes of time sensitive customer inquiries-related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience.

**The ideal Community Associate...**
- understands empathy is the key to helping others
- exercises strong problem-solving skills
- showcases endless patience and contagious positive energy

**Responsibilities**:

- Respond to users in a timely, friendly, and professional manner
- Demonstrate empathy through thoughtful and prompt resolutions for the Community
- Research, troubleshoot, and recommend solutions for open orders and account related issues
- Gather feedback and suggestions from the Community
- Strive to exceed volume and CSAT (customer satisfaction) goals
- Help with side projects and administrative work as needed

**6-Month Accomplishments**:

- Independently handle cases with efficiency and accuracy
- Provide resolutions based on guidelines and policies
- Meet daily case goals on a consistent basis

**12+ Month Accomplishments**
- Navigate cases with ease
- Begin providing mentorship and guidance to new team members and peers
- Begin contributing to team projects

**Requirements**:

- Bachelor's degree or equivalent experience; new college graduates are encouraged to apply
- Enthusiastic about community, customer service, and spreading love and kindness
- Endless patience and a positive attitude with the ability to turn a negative into a positive
- Competitive by nature; thrives off the success of a team
- Believes that helping users is crucial to the growth and success of the company
- Strong computer and typing skills
- Exceptional written communication skills with keen attention to detail

**About Us**

**Why Poshmark?**

At Poshmark, we're constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We're disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We're nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We're invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever. We will set you up with comprehensive global and in-country benefits to support you and your family needs.

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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