Community Associate, Disputes

3 days ago

Chennai Tamil Nadu, India Poshmark Full time

Job Description:
Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion.

As a Community Associate, you are responsible for providing front-line customer support to our growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries-related to orders, their account, and provide detailed product education. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience.

The ideal Community Associate...- understands empathy is the key to helping others- exercises strong problem-solving skills- showcases endless patience and contagious positive energy

Responsibilities:- Investigate all aspects of an order and find resolutions for dispute cases filed by buyers- Respond to users in a timely, friendly, and professional manner- Execute decisions to fairly resolve disputes following Poshmark’s return policies-
- Gather feedback and suggestions from the Community- Strive to exceed volume and CSAT/QA goals- May be required to work on holidays and overtime as needed- This role will be for 5 working days/week, 9 hrs/day between 8am to 8pm

6-Month Accomplishments:
- Independently handle trained cases with efficiency and accuracy- Provide resolutions based on guidelines and policies- Meet daily case goals on a consistent basis

12+ Month Accomplishments:
- Navigate assigned Tier cases with ease- Absorbed tier knowledge without depending on resources- Meeting and or exceeding all performance metrics

Requirements:
- Bachelor’s degree or equivalent experience; new college graduates are encouraged to apply- Enthusiastic about community, customer service, and spreading love and kindness- Endless patience and a positive attitude with the ability to turn a negative into a positive- Competitive by nature; thrives off the success of a team- Believes that helping users is crucial to the growth and success of the company- Strong computer and typing skills- Exceptional written communication skills with keen attention to detail

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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